At 365win, the privacy and security of your personal information is not a compliance checkbox — it is a fundamental commitment to every member who trusts this platform with their data. This Privacy Policy explains, in plain terms, exactly what personal information 365win collects from Pakistani members, why we collect it, how it is used, who it may be shared with, how long we retain it, and what rights you hold over your own data.
All personal data held by 365win is stored using industry-standard encryption. Your credentials, payment details, and identification documents are never held in plain text on our systems.
365win does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used exclusively for the purposes outlined in this Privacy Policy.
Every category of data 365win processes has a defined lawful basis — contractual necessity, legal obligation, legitimate interest, or explicit consent. We do not process data without a clear justification.
This document tells you everything about how 365win handles your personal information. No hidden processing, no undisclosed sharing arrangements, no surprises — transparency is non-negotiable.
365win's data practices comply with the requirements of our international gaming licence and applicable data protection frameworks. Our compliance team reviews these practices regularly.
Access, rectification, erasure, portability, objection — your data rights are real and 365win will honour every valid request in accordance with applicable data protection law. See Section 10 for full details.
365win is an online gaming and sports betting platform operated by a company duly licenced under an international gaming licence (the "Company," "365win," "we," "us," or "our"). The platform is accessible at 365win.lol and provides Pakistani members with access to casino games, sports betting, live dealer games, and related services. For the purposes of applicable data protection law, 365win acts as the data controller in respect of the personal information it collects and processes about you.
Questions about this Privacy Policy or about how 365win handles your personal data should be directed to our support team using the contact details provided in Section 17 of this document.
This Privacy Policy applies to all personal information collected by 365win in connection with:
This Policy applies to all members globally, with specific reference to Pakistani members whose use of the platform involves the processing of personal data as described herein. By using the 365win platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
Related Documents: This Privacy Policy should be read alongside the 365win Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the platform.
365win collects the minimum personal information necessary to provide its services, comply with legal obligations, and maintain a secure platform. The categories of personal data we collect are as follows:
365win collects personal data through the following methods:
365win processes your personal data only where a valid lawful basis exists under applicable data protection law. The following table summarises the primary lawful bases applied to each major category of processing activity:
| Processing Activity | Lawful Basis |
|---|---|
| Account registration and management | Contractual necessity |
| Age and identity verification (KYC) | Legal obligation; contractual necessity |
| Processing deposits and withdrawals | Contractual necessity |
| AML and fraud prevention checks | Legal obligation; legitimate interests |
| Customer support communications | Contractual necessity; legitimate interests |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Platform security and abuse prevention | Legitimate interests |
| Marketing communications | Consent (where separately obtained) |
| Analytics and platform improvement | Legitimate interests |
| Regulatory reporting and audit | Legal obligation |
365win uses the personal data it collects for the following specific purposes:
365win does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only where necessary, and only with the categories of recipients described below:
Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processing partners solely for the purpose of processing your deposit and withdrawal transactions. These providers are bound by contractual obligations to use your data only for the specified transaction purpose.
Where KYC verification is required, your identity documents and related data may be shared with contracted identity verification agencies for the sole purpose of verifying your identity and age. Such providers operate under data processing agreements with 365win.
Certain personal data may be shared with fraud prevention and AML compliance screening services to fulfil our legal obligations under our gaming licence. This may include checking your details against sanctions lists, politically exposed persons (PEP) databases, and adverse media sources.
365win is required to report certain information to the regulatory authority under whose jurisdiction our gaming licence is issued, and may be required to disclose personal data in response to lawful requests from law enforcement agencies, courts, or other regulatory bodies. Such disclosures are made only to the extent legally required.
Certain personal data is necessarily processed by technology infrastructure providers — including cloud hosting services and platform software vendors — that provide technical infrastructure to 365win. All such providers operate under appropriate data processing agreements that restrict their use of your data to the provision of the contracted technical services.
No Unauthorised Sharing: Beyond the categories listed above, 365win does not share your personal data with any other third party without your explicit prior consent. Any request by a third party for your data will be assessed against our legal obligations and this Policy before any disclosure is made.
365win operates across international infrastructure. As a result, your personal data may be processed on servers located outside Pakistan. Where such international transfers occur, 365win ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards. These safeguards may include:
If you have questions about the specific safeguards in place for international transfers of your personal data, you may contact the 365win support team using the details in Section 17.
365win retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal obligation; AML regulations |
| KYC / identity documents | Duration of account + 5 years | Gaming licence regulatory requirement |
| Financial transaction records | Duration of account + 7 years | AML legislation; financial record-keeping |
| Gaming and betting history | Duration of account + 3 years | Regulatory reporting; dispute resolution |
| Customer support records | 3 years from last interaction | Legitimate interests; dispute resolution |
| Self-exclusion records | Minimum 5 years from exclusion | Responsible gaming obligations |
| Marketing consent records | Until consent withdrawn + 1 year | Legal obligation to demonstrate consent |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 365win's data retention and disposal procedures.
Subject to applicable data protection law and certain legal limitations, you hold the following rights in relation to your personal data held by 365win. To exercise any of these rights, please contact the 365win support team as described in Section 17.
You may request a copy of all personal data 365win holds about you. We will respond within 30 calendar days of receiving a valid request.
If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update many details directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for its original purpose and no overriding legal obligation requires its retention.
Where technically feasible, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
You may request that 365win restrict processing of your data in specific circumstances — for example, while the accuracy of data you have contested is being verified.
You may object to processing based on legitimate interests at any time. You may also withdraw consent for marketing communications through your account settings.
Identity Verification for Rights Requests: To protect your data from unauthorised access, 365win will verify your identity before processing any data rights request. Please have your registered mobile number and account details available when submitting a request to our support team.
The 365win platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. The following categories of cookies are used on the 365win platform:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality. 365win does not use third-party advertising cookies or behavioural tracking cookies for the purpose of third-party ad targeting.
Strict 21+ Policy: The 365win platform is strictly restricted to adults aged 21 years and over. 365win does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and have reason to believe that a minor has registered an account on 365win or provided personal data to the platform, please contact us immediately using the details in Section 17. Upon confirmation, 365win will promptly close the account and delete all associated personal data, with any real-money funds returned to a verified adult payment method.
365win employs age verification procedures during the account registration process and may request documentary proof of age at any time. The protection of minors from online gambling is a core responsibility that 365win takes seriously across all its operations.
365win implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These include but are not limited to:
While 365win implements robust security measures, no system is entirely immune to security risk. In the event of a personal data breach that poses a risk to your rights and freedoms, 365win will notify the relevant regulatory authority and affected members in accordance with applicable legal obligations and within the required timeframes.
Where you have provided explicit consent to receive marketing communications, 365win may send you information about new games, promotions, bonus offers, VIP Programme updates, and other platform news via SMS, push notification, or email.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent will not affect the lawfulness of processing carried out prior to the withdrawal, and will not affect the delivery of service-related communications (such as transaction confirmations and security alerts) which are sent on the basis of contractual necessity rather than consent.
The 365win platform may contain references to third-party services, including payment providers whose interfaces are accessed as part of the deposit and withdrawal process. 365win is not responsible for the privacy practices of any third-party service and does not control how those parties collect, use, or share personal information. This Privacy Policy applies solely to personal data collected and processed by 365win in connection with its own services. We encourage you to review the privacy policies of any third-party service you interact with in connection with the use of the 365win platform.
365win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our platform services. When a material change is made, we will notify members through a prominent notice on the 365win platform or by direct communication to the registered contact details on your account. The updated Policy will be published on this page with a revised effective date at the top of the document.
Your continued use of the 365win platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Privacy Policy, you should discontinue use of the platform and contact us to close your account in accordance with the procedures in our Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 365win, please contact our team through any of the following channels:
365win will acknowledge all privacy enquiries within 48 hours and will provide a substantive response within 30 calendar days of receiving a valid, verified request. For complex data rights requests, we may require up to 90 days; in such cases, we will inform you of the extended timeline and the reason for it within the initial 30-day period.
Responsible Gaming: If your privacy query relates to self-exclusion data or gambling harm support, our responsible gaming team is available 24/7 via live chat. You can also visit our dedicated Responsible Gaming page for information on available tools and support resources. All responsible gaming interactions are handled with complete confidentiality.
Now that you know exactly how 365win handles your personal data, log in and enjoy Pakistan's premier VIP casino experience — cricket betting, live casino, Dragon Tiger, and more. All secured. All in PKR. 21+ only.